Saturday, June 10, 2006

Seven Offline Viral Marketing Ideas

Seven Offline Viral Marketing Ideas

Recently I participated in a forum discussion about offline marketing – that is using more traditional marketing offline to drive traffic to your website or blog. I can still remember the first time I saw a URL in a TV commercial and how cool I thought that was.

The offline world has the constraint of geography, so the least expensive forms of viral marketing are going to be geographically bound, which can be challenging for some sites. Someone on the forum said that offline marketing is a waste of time for most sites or blogs. I think that is a false generalization. In fact, every site should practice some form of offline viral promotion. We call these efforts drive to web programs and they can be very successful.

There are two important pieces to all promotion, and they become even more important in promoting your site offline. Just like the online world, your success at offline promotion is going to hinge on putting your message in front of the prospect in the right context – meaning at the right time and when they are in the right mood to perform the action you are looking for, which in this case is a visit to your website.

You need two elements for each viral marketing idea – the hook and the context. Once you figure out how you're going to do it, you need to determine where you're going to do it. If the niche and scope of your business won't lend itself well to local leads, passing out business cards isn't going to work as a viral marketing idea. I think every site could benefit from offline leads – it's just a matter of how much time and money you want to throw at them.

So here are ten ideas with an explanation of hook and context for each:

1. Idea: Use your URL like your phone number. Most people get it on their business cards but leave it off many equally important items that become marketing materials. Here are a few: letterheads, press releases, yellow page ads, newspaper advertising, radio and TV ads, company vehicles, brochures, sell sheets, the bottom of every page of your catalog. Wherever there is a phone number there should be both a URL and contact email address that is generic (contact@yourco.com).

Cost: Nothing. You're already paying for the materials anyway.

Context: Global, because all of your marketing materials travel all over the place, and your ads should be seen and heard everywhere in the markets you choose.

2. Idea: Webcards. You can get business cards pretty cheap these days. Companies like DCP Print offer 250 free business cards with their ad on the back (their own viral marketing) or $9.99 for 500 cards. They seem a little thin, but they'll do. What you want to do is choose an attention-getting color that fits with the image of your site (a nice sky blue or yellow), and put your URL right in the middle in huge letters. Put a short description of the site and maybe your email and/or telephone number, and give them out.

Cost: Minimal.

Context: More locally focused, because you are handing them out. But check out the next idea.

3. Idea: Make every customer contact a viral marketing opportunity. Remember the webcards from the last idea? It's a no-brainer to hand them out directly to customers, right? How about paper clipping a couple of them to an invoice or statement or other correspondence with a small postit note personally written by you asking them to keep one of the cards and give the other one to someone who might be able to use it.

This will work with many of the ideas on this page.

If you spend enough time building relationships with your customers they should be happy to help. Be sure to thank them for any referrals.

Cost: Minimal.

Context: Sort of a viral marketing meets chain letter idea that has potential. Global in scope.

4. Idea: Referral Bribes. This is a terrific idea, because it works both offline and online. For online you can send an email to your customers or put a link on your pages. There are tools like refer-a-buddy for websites and there are plenty of free refer this page to a friend scripts out there.

Offer your current customers an incentive to refer new customers. Maybe it's a coupon for a percentage off their next order, or an entry into a prize raffle or something else of value. This encourages people to tell you who referred them so you can see who's helping you out.

For the offline equivalent, make up a coupon and hand it out to people to hand out to other people.

Always send a thank you to people who refer other people, even if you bribe them.

Cost: A little to a lot, depending on the bribe.

Context: Global, if you combine offline with online.

5. Idea: Tchochkes. Tchochkes [choch-kez] are little gifts (knick knacks) emblazoned with your URL that you give out to people. The webcard could actually be considered a tchochke, but they usually are stuff we have on our desk or around our house like paperweights, coffee cups, T-Shirts, refrigerator magnets and other stuff.

At my wine shop we give out corkscrews with foil cutters that have our info printed in gold on them. I never have them out where people can see them but people often ask for them so I know they are getting around.

These can be very effective, but they can also be very expensive. If you come up with a well-designed coffee cup or paperweight it will end up on the desk of your customer, where everyone that comes into his office can see it. Make sure the URL is prominent, and try to make it fun and unique.

Cost: Could get very expensive.

Context: Global, depending on where you send them.

6. Idea: Direct Mail with a personalized offer. I have done this successfully many times, and your success is going to depend on how well you target your prospects and the quality of your offer.

If you have a super-niche site, subscription-based site, or high ticket niche item this idea is probably a winner for you, though it may get expensive. There are (snail mail) mailing lists for everything. I have used a broker, Edith Roman for years. Put together a mailing list and a good offer, like a trial subscription or free gift or special coupon or free knick knack or something like that.

Use a well designed, neat, personalized letter with a personalized URL (an easy one), and send them off to redeem their offer. Use a personalized splash page and a good offer.

Cost: Fairly expensive to very expensive.

Context: Global.

7. Idea: The World as Your Billboard. If there is opportunity in a more local focus for your drive to web program, you should figure out how to get your URL in front of as many people as you can locally. Creative and unique wins the day.

I've seen posters, yard signs, billboards, bumper stickers, pens and pencils, car window signs. Think about it and come up with something good.

Don't clutter them with text. Use your URL and a few descriptive words:

www.yankeewine.com
Bigger is better

One person had bookmarks made up and inserted them into books at the local bookstore (owned by a friend) in relevant categories. Brilliant. Another person created PDF viral marketing kits for site fans to spread the word in their town. Another brilliant idea.

Cost: Inexpensive.

Context: Local.

Always, always, always have business cards, web cards, brochures, tchochkes or some viral marketing medium on you, because you never know when an opportunity to pass them out will arise.

I have a supply of business cards and brochures in the trunk of my car. I even have a stack of cards in the saddlebag of my motorcycle.

All of these ideas are combinable, and you should be implementing at least one or two of them. I'd love to hear your offline viral marketing ideas. Post them at AffiliateBlog.

10 Worst AdWords Campaign Management Mistakes

10 Worst AdWords Campaign Management Mistakes

On today's highly competitive Google AdWords pay-per-click (PPC) search engine, it is now more important than ever to ensure that your PPC campaigns are optimized to their utmost potential. You should be achieving maximum return on investment (ROI) for the keywords or phrases that are most relevant to your business and are most likely to provide you with targeted traffic to your website. With ever growing cost-per-click (CPC) prices throughout the various PPC search engines it is essential that you avoid certain mistakes that will undoubtedly result in poorly performing PPC campaigns.

The Mistakes to Avoid

Long list of less than targeted keywords
Not identifying unique aspects of your product or service
Lack of keywords in your ad text
Directing users solely to your home page
Creation of single Ad Groups
Utilizing single campaigns
Using broad match only
Failure to optimize Ad Serving for your ads
Not tracking results
Entering the content network without modifying bids

Long List of Less Than Targeted Keywords

When you first set out to create your AdWords campaign it is of utmost importance that you do not go "keyword crazy". What this means is that you must not create long lists of irrelevant and generic keywords. For example, if you were an automotive dealership then it would not be in your best interest to target the keyword "truck". The reason being is that the cost-per-click (CPC) for such a generic keyword would be incredibly high when compared to a more descriptive relevant keyword such as "T-Z783 Extended Cab". An example of an irrelevant keyword which would not produce conversions if you strictly conducted automotive sales would be "tail light covers". The phrase may bring visitors to your website but, if they do not find what they are looking for when they get there, they will be gone just as quickly as they arrived.

Not Identifying Unique Aspects of Your Product or Service

Before implementing your AdWords campaign you must first understand exactly what it is that makes you stand out from your competition. By identifying your unique products or services you will have a lot more clarity on how to rise above your competitors and zone in on the keywords or phrases that are unique to your business. I would recommend that you perform an analysis of your competition, have a look and see what they are doing and which phrases they are using. After conducting a competition analysis and after understanding what makes your products or services unique you will be able to come up with a strategy that will topple your competitors.

Lack of Keywords in Your Ad Text

When creating your descriptive ad copy it is imperative that you find a means to inject your keywords into your title and description while maintaining the delicate balance of clarity and relevance. Your ad copy should be tailored in such a way that when read by a visitor they know exactly what they are getting into when they click on your ad, which brings me to my next point.

Directing Users Solely to Your Home Page

Not taking the time to decide which destination URL should be designated to which ad is an oversight that I come across far too often. When you finish compiling your list of relevant keywords that describe unique products or services of your business, why on earth would you then send everyone to your homepage and let them navigate through your site in hopes of finding what it is that they are looking for. Instead why not send them straight to the page that contains exactly what was described to them within your ad copy. As an example, if you are an automotive dealership and your ad contains the keyword "T-Z783 Extended Cab", instead of sending them to www.auto-motive-dealership.com send them to www.auto-motive-dealership.com/T-Z783_Extended_Cab.html.

Creation of Single Ad Groups

Categorizing ads that are targeting related keywords into a common ad-group will allow you to have a much higher level of control over your entire campaign. Let's say that you run a sporting goods store, start by grouping all ads targeted towards hockey skates into a single Ad Group. You would then create another ad-group which would be targeting hockey sticks and another containing hockey gloves and so on. Organizing your ad-group structure in this manner gives you the ability to create in-depth reports on the performance of each ad-group.

Utilizing Single Campaigns

Once you have your Ad Groups sorted out into easy to identify categories you may then move on to the next step of creating relevant campaigns. From the example above you have created Ad Groups containing separate products of hockey skates, sticks, gloves etc. Now it is time to create a container for all of the Ad Groups into one campaign entitled "hockey equipment". You would then repeat the process creating Ad Groups for tennis, one group for shoes, one for racquets etc. and then once again you drop them all into a single campaign entitled "tennis equipment". Having highly organized campaigns is the key to determining which ads are creating optimal conversions.

Using Broad Match Only

When you do not take advantage of the phrase matching options that are available to you, chances are you are missing out on potential customers and creating a higher CPC. Broad matches are usually less targeted than exact and phrase matching. Broad matching is the default option your ads will appear for expanded matches such as plurals or relevant keyword variations. When utilizing phrase match your ad will appear for search terms in the order that you specify and sometimes for other terms. Exact matching is by far the most targeted option to use. You will appear for the exact keyword specified. Negative keyword is also a fantastic option to utilize in order to specify which keywords you do not want to appear for.

Broad match
Default option: Blue widget

Phrase match
Surround the keyword in quotes: "blue widget"

Exact match
Surround the keyword in square brackets: [blue widget]

Negative match
Place a negative character before the keyword: -blue widget

Failure To Optimize Ad Serving For Your Ads

When you take advantage of the AdWords Ad Serving service basically what you will be doing is showing your most popular ads more often. The AdWords platform will give weight to ads with the highest click through rates (CTRs) and display them more often then keywords with lower (CTRs) within the same ad-group.

Not Tracking Results

In order to have any idea on your AdWords campaign performance you must be able to see the keywords that work as well as those that do not. Google AdWords supplies a vast array of very useful tracking tools. Google has also built into the user interface Google Analytics which is a marvellous web analytics tool that provides you with in-depth reporting on all aspects of your campaign performance. I cannot stress enough the importance of creating goals for your AdWords campaign to measure your success by.

Entering The Content Network Without Modifying Bids

Within the AdWords platform you have recently been given the ability to set different bids for the content network compared to that of the search network. If you do not set different bids on the content network for certain keywords, you will be paying more per click than you should be. After lowering the prices on certain keywords you will notice that the amount of click throughs that you will be attaining will remain the same as they were at the higher bid.

Conclusion

The purpose for this article was to create awareness for common mistakes and to eliminate frustrations that may emerge when managing Google AdWords campaigns. The points mentioned above are compiled from management mistakes that I have stumbled upon time and time again in hopes to assist you in creating a marketing campaign that will generate dramatic increases to the profits of your business.